Write to info@ionaka.com with your booking reference. Cancellation takes effect on the day we receive your message in writing. We confirm every cancellation in writing.
The cancellation conditions of each hotel apply, and we show them in your proposal. As a general rule, free cancellation is possible until a deadline set by the hotel (often 15 to 30 days before arrival); after that a part or all of the stay is charged.
Our own cancellation deadline is 7 days before the hotel’s free-cancellation deadline, so that we can cancel with the hotel in time.
Example: Corcovado Drake Inn
| Season | Hotel charge |
|---|---|
| Low season | 30 % when cancelling 14–8 days before arrival; 100 % at 7 days or fewer |
| Mid season | 30 % at 20–11 days; 100 % at 10 days or fewer |
| High season | 50 % at 29–15 days; 100 % at 14 days or fewer |
Other hotels have their own terms, shown in your proposal.
A no-show, or a late arrival that makes you miss a departure, is treated as a cancellation with the full charge. For illness or an emergency, send medical or official documents. We review each case, but a refund cannot be guaranteed.
When you cancel, the refund is reduced by the bank and transfer fees of the payment and by any supplier penalty. When we or the operator cancel, we bear these fees and you receive the full refundable amount.
The planning deposit for custom itineraries (USD 150) is credited to the final price if you book. If you do not book after receiving the proposal, it is not refunded, because it covers the work of designing and pricing the itinerary.
If we or the operator cancel a service because of weather, sea conditions, road or park closures, safety or technical problems, we will offer:
If the new arrangement costs more, we tell you before you decide.
Safety decisions are taken by the guides, boat operators and park authorities. Tours in the park or at sea can be shortened, re-routed or cancelled. A shorter tour because of weather does not give a right to a partial refund unless the operator agrees.
Changes of dates or participants depend on availability and supplier conditions and may involve fees. Request them as early as possible.
Approved refunds go back to the payment method you used, where possible. Timing depends on the bank or payment provider, usually 7–14 business days. We confirm the amount and date by email.
We strongly recommend travel insurance that covers cancellation and interruption. Insurance, not this policy, covers reasons such as illness, work or family emergencies.
In events beyond reasonable control (natural disasters, epidemics, government decisions, border closures, strikes) we will try to move your trip to another date or give a credit. Refunds in such cases depend on what our suppliers return to us.
info@ionaka.com · +506 8806 8816 · Vázquez de Coronado and Drake Bay, Costa Rica
Last updated: October 2026